Online course: Managing Time and Stress

Details

This LOMA course demonstrates how service providers can align their work activities with their company's strategic plan through the effective management of time and stress, covering practical topics such as (a) personal planning; (b) prioritizing tasks; and (c) being proactive in learning and development on the job. It also discusses stressors and distressors, accompanied by how to effectively cope with – and reduce – stress on the job.

In a fast-paced, multi-tasking work environment, having the knowledge and tips to maximize efficiency and productivity through effective time and stress management benefits employees at all levels of the organization, particularly those involved in providing service or support to agents, the sales and policy issue processes, and customers.

Language: English

The course is online and can be accessed both from computer and mobile devices.

Target group

Employees of companies from the insurance and financial services industry.

Course objectives

• Discuss how service providers can align their work activities with their company's strategic plan and explain the benefits of personal planning
• Identify your own time-management personality profile
• Summarize the Time Management Matrix and its purpose
• Create an effective priority list and use it properly
• Define stress and distinguish between stressors and distressors
• Use the distress symptom scale to measure stress
• Describe three styles for coping with stress
• Explain the importance of taking initiative and being proactive in learning and development

Duration / Period

1 hour

The displayed period is indicative, being online the course is available at any time.

The course can be completed within 6 months of enrollment.

Investment

The necessary investement for this course is of 60 USD+VAT/participant.

The participation fee may be subject to changes based on LOMA policy.