Online course: Managing Time and Stress

LOMA 29 Iulie 2019

Trainer: N/A

Detalii

This LOMA course demonstrates how service providers can align their work activities with their company's strategic plan through the effective management of time and stress, covering practical topics such as (a) personal planning; (b) prioritizing tasks; and (c) being proactive in learning and development on the job. It also discusses stressors and distressors, accompanied by how to effectively cope with – and reduce – stress on the job.

In a fast-paced, multi-tasking work environment, having the knowledge and tips to maximize efficiency and productivity through effective time and stress management benefits employees at all levels of the organization, particularly those involved in providing service or support to agents, the sales and policy issue processes, and customers.

Language: English

The course is online and can be accessed both from computer and mobile devices.

Participants in this module will be allocated 1 credit point related to continuous professional training for insurance distributors according to the ASF Norm no.20 / 2018.

The course can only be completed once in the continuous professional training program.

Grup țintă

Employees of companies from the insurance and financial services industry.

Obiectivele cursului

Discuss how service providers can align their work activities with their company's strategic plan and explain the benefits of personal planning
Identify your own time-management personality profile
Summarize the Time Management Matrix and its purpose
Create an effective priority list and use it properly
Define stress and distinguish between stressors and distressors
Use the distress symptom scale to measure stress
Describe three styles for coping with stress
Explain the importance of taking initiative and being proactive in learning and development