Emotions Management in Tense Situations

Details

A course for developing competencies on managing, avoiding and preventing conflicts in professional circumstances. The knowledge supplied allows establishing and maintaining positive contact with the other party through good quality communication. Negotiating and objection solving approaches are presented along with practices and attitudes appropriate for avoiding tense situations. Also the course provides tips for a good direct communication.

At the end of the course, the participants will obtain a certificate with 4 credits for continuous professional training.

The course can be accessed only once in the professional training program for the damage assessment specialists.

Target group

• Claim assessors.
• All employees involved in direct interaction with customers and professional partners. 

Course objectives

• Development of  conflict management competencies through negotiating techniques and controlling emotions;
• Supplying attendants with knowledge of  requirements for successful negotiation and of  approaches for ovecoming communication barriers;
• Presenting recommendations for efficient face-to-face communication and overcoming tense situations. 

Trainer

Dan Irimia dezvoltă oamenii și organizațiile având o experiență de vânzător și manager a unor echipe de vânzare în asigurări și peste 12 ani în training, fiind șeful departamentului de training într-o companie de asigurări.

Dan este trainer autorizat ANC, lector autorizat ASF, licențiat POINTS OF YOU – concept unic de coaching și inteligență emoțională.

Crede în dorința și în capacitatea oamenilor de a se autodepăși și în evoluția accelerată prin ghidare și suport. Dan este autorul cărții ”Fii Magicianul Vieții Tale! - O Metodă Inedită Pentru a-ți Construi Brandul Personal.”

Duration / Period

The program will last for 3 hours (4 credits) and will take place on February 18th, 2019 between 10:00-13:00.

Investment

The investment for this program is:

• 180 lei + VAT / participant
• 190,08 lei + VAT / participant, with the fee for validation and registration of credits included.

Fees include: course materials, coffee breaks, participation certificates.

Discounts

To the above rate is granted a discount of 5% to people who have participated in at least one other module of the ongoing professional training program for specialists in finding damages.